Customer Service is a dedicated call handling and messaging service for customer focused organisations and companies who require special 24 hour telephone answering support 365 days a year.Whether it be full 24 hour support 7 days a week or a tailored out-of-hours service, Customer Service has been designed to ensure your important telephone calls never go unanswered.Customer Service has over 20 years experience in the expedient and professional handling of many types of call, from straight sales enquiries and message taking to emergency support call handling.
The experience and knowledge Customer Service has in this environment, is unsurpassed, and brings to your organisation a key differentiator in an increasingly competitive world.In this technology intensive environment, with mobile phones and electronic pagers easing the burden of contact, there is still no better substitute to a human operator answering key service and support calls.Our operators are all trained to the highest standard to provide a personal, professional and responsive service.
Dedicated response procedures are rigorously adhered to in order to minimise the call-in-message-out time, ensuring your key support personnel are mobilised in the shortest possible time scales. Behind this people orientated personal service lies a sophisticated computerised call handling system. Incoming calls trigger this system into operation flashing up all relevant scripts and call handling information to the waiting operator.This ensures operators are always presented with up to date relevant information. And in addition the system generates call logging, action reports and full activity analysis. You can rest assured all procedures have been followed as instructed and full back-up information is available should it be required.
Customer Service prides itself on the professional and courteous manner in which it handles the thousands of calls it handles every week. This philosophy has helped Customer Service generate a client list as broad as it is long.From Hi-tech telecoms and computer companies to emergency plumbing and doctor-on-call services, Customer Service has a wealth and depth of knowledge which enables it to handle any given situation.If you feel your company needs the services of a professional and responsive emergency and call handling service or just want to improve your customer feel good factor, then please call, write or fax to Customer Service.
The experience and knowledge Customer Service has in this environment, is unsurpassed, and brings to your organisation a key differentiator in an increasingly competitive world.In this technology intensive environment, with mobile phones and electronic pagers easing the burden of contact, there is still no better substitute to a human operator answering key service and support calls.Our operators are all trained to the highest standard to provide a personal, professional and responsive service.
Dedicated response procedures are rigorously adhered to in order to minimise the call-in-message-out time, ensuring your key support personnel are mobilised in the shortest possible time scales. Behind this people orientated personal service lies a sophisticated computerised call handling system. Incoming calls trigger this system into operation flashing up all relevant scripts and call handling information to the waiting operator.This ensures operators are always presented with up to date relevant information. And in addition the system generates call logging, action reports and full activity analysis. You can rest assured all procedures have been followed as instructed and full back-up information is available should it be required.
Customer Service prides itself on the professional and courteous manner in which it handles the thousands of calls it handles every week. This philosophy has helped Customer Service generate a client list as broad as it is long.From Hi-tech telecoms and computer companies to emergency plumbing and doctor-on-call services, Customer Service has a wealth and depth of knowledge which enables it to handle any given situation.If you feel your company needs the services of a professional and responsive emergency and call handling service or just want to improve your customer feel good factor, then please call, write or fax to Customer Service.
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