We provide objective and quantifiable Quality and Service Evaluations to Restaurant, Hospitality and Retail establishments.Our method is highly focused upon discovering the customers' perception of their overall experience within a client operation. Our current client roster includes small, five unit restaurant locations to national retailer with over 200 locations throughout North America. Our target companies include any company which is concerned about their consumers perception of the product and service they are providing, and want to get reliable analysis and regular feedback to help them to improve. More simply put, we measure Consumer Satisfaction.
Customer Service Insights is committed to providing our clients with quality and service evaluations that may be used to support your specific training initiatives. The keys to success in a program are that the information is timely, credible, relevant and succinct. Our competitive distinction is that w make the investment in recruiting client specific evaluators, whereas our competitors rely simply on a zip code search to fill a void. We then spend the time to rain our evaluators to be attuned to the nuances of our clients' specific standards and concept of hospitality. Finally, we summarize our data in concise report formats.
When a company hires us, we believe that we share in the responsibility or the impact of our information on the employees.We are acutely aware that if our evaluators report information that doesn't ring true to your employees, then the credibility of the program is tainted. The very nature of an evaluation program can be intimidating to employees. But, we urge clients to facilitate a program that is geared toward acknowledging positive performance and providing support for performance shortcomings.
We will suggest to you evaluation criteria that requires the evaluators to provide written detail around some key hospitality and sales issues. In reviewing the information with their location teams, store managers can use the field reports in staff meetings to recognize good performance and rally the group on areas where opportunities exist. At the end of each evaluation period we provide timely and consistent summery reporting that can be presented to and is easily understood by all levels of employees.
Customer Service Insights is committed to providing our clients with quality and service evaluations that may be used to support your specific training initiatives. The keys to success in a program are that the information is timely, credible, relevant and succinct. Our competitive distinction is that w make the investment in recruiting client specific evaluators, whereas our competitors rely simply on a zip code search to fill a void. We then spend the time to rain our evaluators to be attuned to the nuances of our clients' specific standards and concept of hospitality. Finally, we summarize our data in concise report formats.
When a company hires us, we believe that we share in the responsibility or the impact of our information on the employees.We are acutely aware that if our evaluators report information that doesn't ring true to your employees, then the credibility of the program is tainted. The very nature of an evaluation program can be intimidating to employees. But, we urge clients to facilitate a program that is geared toward acknowledging positive performance and providing support for performance shortcomings.
We will suggest to you evaluation criteria that requires the evaluators to provide written detail around some key hospitality and sales issues. In reviewing the information with their location teams, store managers can use the field reports in staff meetings to recognize good performance and rally the group on areas where opportunities exist. At the end of each evaluation period we provide timely and consistent summery reporting that can be presented to and is easily understood by all levels of employees.
No comments:
Post a Comment